Online Banking Help Online Banking Help | BDO Helpdesk

Contact Center

Hong Kong Office
Report a Problem

Online Banking Help | BDO Helpdesk

Guidance for common online access issues: login problems, session timeouts, and verification prompts.

If you cannot sign in, double-check the username format and make sure your device time is correct.
International Numbers

For account access that remains blocked, contact the hotline with the time of the last failed attempt.

BDO Helpdesk is an information hub for support options, contact details, and troubleshooting steps related to BDO banking and digital services.
Submit a Request

Philippines customer contact center: Hotline (+632) 8888-0000; outside Metro Manila (PLDT/Globelines): #8888.

For comments, questions, and feedback, you can submit an inquiry form. Fields marked with an asterisk (*) are required.

If you encounter a complaint or problem, report it through the customer contact center and keep a clear summary of what happened, including date, time, and the channel used.

Support may be available through multiple channels, including hotline and digital assistance, so you can get help anytime and anywhere.

Online Banking Help

Online Banking Help | BDO Helpdesk

Guidance for common online access issues: login problems, session timeouts, and verification prompts.

If you cannot sign in, double-check the username format and make sure your device time is correct.

If you see a one-time password prompt, request a new code and avoid repeated attempts in a short time.

For account access that remains blocked, contact the hotline with the time of the last failed attempt.

BDO Helpdesk is an information hub for support options, contact details, and troubleshooting steps related to BDO banking and digital services.

Hong Kong contact details: Email info@bdo.com.hk, Phone +852 2218 8288, Fax +852 2815 2239.

Philippines customer contact center: Hotline (+632) 8888-0000; outside Metro Manila (PLDT/Globelines): #8888.

For comments, questions, and feedback, you can submit an inquiry form. Fields marked with an asterisk (*) are required.

If you encounter a complaint or problem, report it through the customer contact center and keep a clear summary of what happened, including date, time, and the channel used.

Support may be available through multiple channels, including hotline and digital assistance, so you can get help anytime and anywhere.

Online Banking Help

Online Banking Help | BDO Helpdesk
FAQs
Online Banking Help
Account Troubleshooting If you see a one-time password prompt, request a new code and avoid repeated attempts in a short time. For account access that remains blocked, contact the hotline with the time of the last failed attempt.

Hong Kong Office

Philippines customer contact center: Hotline (+632) 8888-0000; outside Metro Manila (PLDT/Globelines): #8888.

Philippines Hotline
24/7 Support If you encounter a complaint or problem, report it through the customer contact center and keep a clear summary of what happened, including date, time, and the channel used. Support may be available through multiple channels, including hotline and digital assistance, so you can get help anytime and anywhere.

International Numbers

Guidance for common online access issues: login problems, session timeouts, and verification prompts.

Submit a Request
FAQs If you see a one-time password prompt, request a new code and avoid repeated attempts in a short time. For account access that remains blocked, contact the hotline with the time of the last failed attempt.

Account Troubleshooting

Philippines customer contact center: Hotline (+632) 8888-0000; outside Metro Manila (PLDT/Globelines): #8888.

For comments, questions, and feedback, you can submit an inquiry form. Fields marked with an asterisk (*) are required.Contact CenterSupport may be available through multiple channels, including hotline and digital assistance, so you can get help anytime and anywhere.
Hong Kong Office
If you cannot sign in, double-check the username format and make sure your device time is correct.